Verify Your Account Before You Withdraw
Verification is how we make sure the person taking money out is the person who put it in. We ask for a photo of your National ID or passport, a selfie holding it, and a screenshot of your wallet profile showing your name and number. The check protects your balance, and it keeps your payout pointed at a wallet registered in your
own name. Most of the delays we handle come from a name mismatch or a blurred photo, so send clean, uncropped images once and the check usually settles in one pass.
- Start verification in your profile — Go to the profile area of your account and begin the verification step. It saves as you go, so a dropped mobile connection will not wipe your progress.
- Photograph your ID — Take a clear photo of your National ID or passport on a flat surface. All four corners inside the frame, no glare, nothing cropped out.
- Add a selfie — Hold the same document beside your face and take a selfie in good light. We compare that face against the photo on the document.
- Match your wallet name — Upload a screenshot of your bKash, Nagad or Rocket profile showing your name and number. It has to match the name printed on your ID exactly.